What is an MSP:

An MSP is a Managed Service Provider. In most cases an MSP assists with a particular skill set. There are MSP’s for healthcare, accounting etc that can help with a temporary work force. IQWorksMSP is an IT Managed Service Provider.

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While some MSPs specialize in specific IT segments, others focus on specific vertical markets, such as legal, financial services, healthcare, or manufacturing. 

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What is an example of a MSP tech?

MSPs offer a range of IT services on an ongoing basis, allowing businesses to outsource their IT needs and focus on their core competencies. So, what is an example of a MSP service? Some examples of managed services are: network monitoring, cybersecurity, data backup, and software updates

IQWorksMSP uses the following Tools and these processes for you:

We use the MSP tool set from N-Able/N-Site. These are the tools we use to successfully monitor and maintain your devices and installation.

We begin with a customer by installing an agent on to their workstation (desktop or laptop). This agent applies feature changes to the device during the next check cycle.

Our features fall into three categories:

Security features–

Patch management: - Configure patch management to automatically approve patches. This reduces vulnerabilities such as attacks on unpatched devices that compromise security. 

Managed antivirus-Bitfinder:

Managed anti-virus combats malware on each connected endpoint.

Web protection:

The web protection feature provides web security and featuring and bandwidth monitoring on any windows device.

Risk intelligence:

Risk intelligence performs risk assessments on windows devices that calculate the real-time risk of data breach

Integrated endpoint detection and response (EDR):

Integrated EDR provides protection by monitoring system behavior in real-time using AI to detect suspicious and malicious threats.

Network features –

Network discovery:
Network discovery keeps track of devices connected to the network and once connected, it monitors their online status.

NetPath:
NetPath trouble shoots network performance issues by managing critical network paths. 

Network device monitoring:

In addition to servers, workstations and mobile devices, there may be other devices attached to the network that you wish to monitor. With network device monitoring, you can support SNMP supported devices including routers, switches, firewalls and printers.

Remote access features–

Remote access and support features provide remote support and investigation into device issues.

Take control:

Take control allows MSP’s to provide live remote technical support in unattended assistance.

Cove Backup scheduling and processing.