When you are on-boarded (starting with our services), we have to install what is called an agent on your device. This agent is the software that monitors certain aspects of your device that it then reports back to us.

There are times when you might need us to accompany you on your actual device to investigate a problem, add services or to modify our tools. Here, we use our “Take Control” RMM tool to get into your computer WITHOUT logging in.

When this happens, one of your staff must be present during that session.

There are two main reasons we ask you to add an “Admin Account” for us to use on some devices.

1 – When we push an agent to your device.

2 – In case we need to log in, especially after hours if you are having issues stopping you from normal processing. There is a report we have that will show you everyone who has logged into your devices during a selected time period. In this case, we need permission prior to this either by text, email or prior written approval.